Frequently Asked Questions
Everything you need to know about sizing, materials, shipping, and returns.
Sizing & fit
How do I choose the right size?
Throw (sofa/chair), Large Throw (sofa/queen topper), Bed Blanket (full coverage). See our size guide for exact cm/in.
Materials & care
What's the difference between recycled wool, lambswool, and cashmere?
Recycled wool — warm, characterful. Lambswool — soft, lightweight. Cashmere — feather-soft luxury.
Is recycled wool itchy?
Recycled wool has a traditional, textured handfeel. For bare-skin softness, pick lambswool or cashmere.
How do I care for my piece?
Air between uses, spot clean, and gently de-pill with a wool brush or comb. Avoid frequent washing; follow the care label.
Gifting
Do you offer gift wrap or notes?
Yes, add a gift note at checkout. Gift orders ship without prices.
Can you do corporate gifting or custom branding?
Yes, curated sets and bespoke labels are available. Typical MOQs 25–100; lead times 2–6 weeks after approval.
Shipping & delivery
Where do you ship and how long does it take?
From Edinburgh to the UK, Ireland, and internationally. UK/IE typically 2–5 working days; international varies by service.
How much is shipping?
Rates are shown at checkout. Free shipping over £50 in the UK/IE (exclusions may apply).
Do you ship internationally and will I pay duties/VAT?
Yes. International orders may incur local taxes or duties payable by the recipient.
Can I change my delivery address after ordering?
If your order hasn't shipped, email us as soon as possible and we'll update it.
Orders, returns & refunds
What's your returns policy?
Unused items in original condition within 30 days. Start a return via your order confirmation email.
Do you restock sold-out colours?
Often, but we work in small batches — join back-in-stock alerts to be notified.
How do I start a return or exchange?
Use the link in your order email, or email contact@loomandcove.com with your order number.
When will I receive my refund?
Within 3–5 working days of us receiving your return; banks may take 5–10 days to show the funds.
What if my item is damaged or incorrect?
Email photos within 48 hours of delivery and we'll put it right — replace or refund.